First things first – your privacy is important to us. That might be the kind of thing all these notices say, but we mean it. You place your trust in us by using our website http://www.hwgholidays.com services and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ best interest and we are transparent about the processing of your personal data.
If you’ve used us before, you know that http://www.hwgholidays.com offers online travel-related services through our own websites and FATCAT mobile apps, as well as other online platforms such as partners’ websites and social media. We’d like to point out that all the information you are about to read, generally applies to not one, not two, but all of these platforms.
In fact, this single Privacy Statement applies to any kind of customer information we collect through all of the above platforms or by any other means connected to these platforms (such as when you contact our customer service team by email).
If you are one of our business partners, make sure to also check out our Privacy Statement for Business Partners to understand how personal data is further processed as part of the business relationship.
And now, the sad but necessary bit: If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your next trip through us.
Terms we use in this Privacy Statement
Trip' means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Trip Provider.
Trip Provider' means the provider of accommodation (e.g. hotel, motel, apartment, bed & breakfast, landlord), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g. car rentals, cruises, rail, airport rides, coach tours, transfers), tour operators, travel insurances and any other travel or related product or service as from time to time available for Trip Reservation on the platform.
Trip Service' means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by http://www.hwgholidays.com in respect of various products and services as from time to time made available by Trip Providers on the platform.
Trip Reservation' means the order, purchase, payment, booking or reservation of a Trip.
What kind of personal data does http://www.hwgholidays.com collect?
We can’t help you book the perfect Trip without information, so when you use our services there are certain things we ask for. This is typically routine information – your name, preferred contact details, the names of the people travelling with you and your payment information. You might also decide to submit additional information related to your upcoming Trip (for example, your anticipated arrival time).
In addition to this, we also collect information from the computer, phone, tablet or other device you use to access our services. This includes the IP address, the browser you’re using and your language settings. There are also situations in which we receive information about you from others or when we automatically collect other information.
This is the general overview but if you’d like to know more about the information we collect, we go into more detail below.
Why does http://www.hwgholidays.com collect and use your personal data?
The main reason we ask you for personal details is to help you organise your online Trip Reservations and ensure you get the best service possible.
We also use your personal data to contact you about the latest deals, special offers and other products or services we think you might be interested in. There are other uses, too. If you’d like to find out what they are, read on for a more detailed explanation.
How does http://www.hwgholidays.com process communications that you and your Trip Provider may send via Http://www.hwgholidays.com?
http://www.hwgholidays.com can help you and Trip Providers exchange information or requests about services and existing Trip Reservations, through the Http://www.hwgholidays.com platform. If you want to find out more about how Http://www.hwgholidays.com receives and handles these communications, read on here.
How does http://www.hwgholidays.com make use of mobile devices?
We offer free apps FATCAT, through which we also collect and process personal data. This works in much the same way as our website, but they also allow you to benefit from the location services available on your mobile device(s).
How does http://www.hwgholidays.com make use of social media?
The use of social media may be integrated into http://www.hwgholidays.com services in various ways. These will involve us collecting some of your personal data or the social media provider receiving some of your information. If you’d like to learn more about how this information is used and exchanged, read on.
How does http://www.hwgholidays.com treat personal data belonging to children?
Unless indicated otherwise, http://www.hwgholidays.com is a service you are only allowed to use if you are over 16 years of age. We only process information about children with the consent of their parents or legal guardians, or when the information is shared with us by the parents or legal guardians themselves.
What kind of personal data does http://www.hwgholidays.com collect?
Depending on the law that applies to you, we might be required to provide some additional information. If you'd like to know more, please read on.
Personal data you give to us.
http://www.hwgholidays.com collects and uses information you provide to us. When you make a Trip Reservation, you are (at a minimum) asked for your name and email address.
Depending on the Trip Reservation, we may also ask for your home address, telephone number, payment information, date of birth, the names of the people travelling with you and any preferences you might have for your Trip (such as dietary or accessibility requirements).
If you need to get in touch with our customer service team, contact your Trip Provider through us, or reach out to us in a different way (such as social media) we’ll collect information from you there, too. This applies whether you are contacting us with feedback or asking for help using our services.
There are other instances where you’ll provide us with information, as well. For example, if you’re browsing with your mobile device, you can decide to allow Http://www.hwgholidays.com to see your current location or grant us access to your contacts. This helps us to give you the best possible service and experience by, for example, showing you our city guides, suggesting the nearest restaurants or attractions to your location or making other recommendations.
If you create a user account, we’ll also store your personal settings, uploaded photos, and reviews of previous bookings. This saved data can be used to help you plan and manage future Trip Reservations or benefit from other features only available to account holders (such as incentives or other benefits).
We may offer you referral programs or sweepstakes, and participating in these will mean providing us with relevant personal data.
Personal data you give us about others.
Of course, you might not simply be making a Trip Reservation for yourself. You might be taking a Trip with other people or making a reservation on someone else’s behalf. In both those scenarios, you will provide their details as part of the Trip Reservation.
If you have a http://www.hwgholidays.com for Business account, you can also keep an address book to make it easier to plan and manage business travel arrangements for others.
In some cases, you might use http://www.hwgholidays.com to share information with others. This can take the form of sharing a wishlist or participating in a referral programme, as described when you use the relevant feature.
At this point, we have to make it clear that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and that they have understood and accepted how Http://www.hwgholidays.com uses their information (as described in this Privacy Statement).
Personal data we collect automatically.
Whether or not you end up making a Trip Reservation, when you visit our websites or apps we automatically collect certain information. This includes your IP address, the date and time you accessed our services, and information about your computer’s hardware and software (such as the operating system, the internet browser used, software/application version data and your language settings). We also collect information about clicks and which pages have been shown to you.
If you’re using a mobile device, we collect data that identifies the device, as well as data about your device-specific settings and characteristics, app crashes and other system activity. When you make a Trip Reservation using this kind of device, our system registers how you made your reservation (on which website), and/or which site you came from when you entered the http://www.hwgholidays.com website or app.
Personal data we receive from other sources.
It’s not just the things you tell us, though – we may also receive information about you from other sources. These include business partners, such as affiliate partners, subsidiaries of the Http://www.hwgholidays.com corporate group and other independent third parties.
Anything we receive from these partners may be combined with information provided by you. For example, http://www.hwgholidays.com Trip Reservation services are not only made available via http://www.hwgholidays.com and FATCAT apps, but are also integrated into services of affiliate partners you can find online. When you use any of these services, you provide the reservation details to our business partners who then forward your details to us.
We also integrate with third party service providers to facilitate payments between you and Trip Providers. These service providers share payment information so we can administer and handle your Trip Reservation, making sure everything goes as smoothly as possible for you.
Additionally, we collect information in the regrettable case that we receive a complaint about you from a Trip Provider, for example in the case of misconduct.
Another way we might receive data about you, is through the communication services integrated into our platforms. These communication services offer you a way to contact the Trip Provider you’ve booked with to discuss your stay. In some cases, we receive metadata about these communication activities (such as who you are, where you called from, and the date and length of the call).
We may also receive information about you in order to show you more relevant ads, such as the additional cookie data Http://www.hwgholidays.com social media partners make available to us. Please read the section Why does http://www.hwgholidays.com collect and use your personal data? for more information.
When you link your http://www.hwgholidays.com user account to a social media account, you yourself might exchange data between http://www.hwgholidays.com and that social media provider. You can always choose not to share that data.
Trip Providers may share information about you with http://www.hwgholidays.com, too. This could happen if you have support questions about a pending Trip Reservation, or if disputes or other issues arise about a Trip Reservation.